Upswing Partners with TimelyMD to Provide Mental Health Services to Non-Traditional Students

“A 2021 study conducted by UPCEA and StraighterLine found that only 8% of students who dropped out of college did so for academic reasons. The challenges faced by the majority of students range from personal setbacks to finances to issues like depression and anxiety.

Upswing, a global student services organization, today announced a partnership with TimelyMD, the leading virtual health and wellness solution in higher education, to support the whole student with comprehensive services , including live and on-demand virtual mental health care.

A recent survey found that nine out of ten students believe there is a real mental health crisis on campus. Upswing’s mission is to create parity in the resources available to non-traditional and online students, and now resource access challenges extend to nearly 14 million students as many colleges work to expand online or hybrid models. In January 2020, Upswing introduced the first mental health and wellness module on a student engagement platform. The partnership with TimelyMD further increases Upswing’s ability to support the whole student.

“A 2021 study conducted by UPCEA and StraighterLine found that only 8% of students who dropped out of college did so for academic reasons. The challenges faced by the majority of students range from personal setbacks to finances to issues such as depression and anxiety,” says Upswing Co-Founder and CEO Melvin Hines. “Off-campus students, mature students, online students, and college students non-traditional often lack a sense of belonging and don’t know what resources are available and how to access them.”

Hines says Upswing’s main focus last year was mental health. TimelyMD is uniquely suited to support this area of ​​focus, serving approximately one million students at more than 200 college and university campuses across the country, providing students with free access to licensed providers for medical care, mental health support and assistance with basic needs. to students and without the hassle of insurance. Currently, TimelyMD serves one in 10 community college students, many of whom are non-traditional and/or online learners.

The need for 24/7 access to high-quality care has never been greater. According to the American Council on Education, student mental health is the top concern of college and university presidents. Sixty percent of all students who sought mental health support through TimelyMD’s TimelyCare platform said they wouldn’t have done anything if the service wasn’t available.

The addition of TimelyMD’s on-demand virtual mental health care service (TalkNow) and self-care digital content helps Upswing ensure that every student using its platform has someone to contact when needed. Upswing users can access the TimelyCare platform through Upswing’s integrated services platform. Ana, Upswing’s virtual texting service, is also available to direct students to the TimelyCare platform.

“Meeting the need for equitable access to on-demand care is a critical challenge facing colleges and universities. TimelyMD is thrilled to partner with Upswing to provide additional pathways to mental health care for more students,” said Luke Hejl, CEO and Co-Founder of TimelyMD. “Our integration with Upswing provides resources to help students feel great and thrive throughout their educational journey.”

“We want to support students as fully as possible, and we’re thrilled that our partnership with TimelyMD is making mental health care accessible to students by providing them with the help they need when and where they need it. And it breaks down the barriers that stand between students and their success,” adds Hines.

About recovery

Upswing is a global student service organization focused on breaking down barriers to educational equity. Upswing’s platform supports the whole student by offering academic and non-academic support ranging from tutoring to mental well-being. Learn more about Upswing at

About Timely MD

TimelyMD is the leading virtual health and wellness solution for higher education. Its mission is to improve student well-being by making virtual medical and mental health care accessible anytime, anywhere. TimelyMD’s virtual care platform, TimelyCare, includes a range of services including mental health counselling, on-demand emotional support, medical care, psychiatric care, health coaching, foundation, guidance for faculty and staff, and digital self-care content. Visit to learn how TimelyMD is inspiring the digital transformation of campus health and the future of student care.

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About Evelyn C. Heim

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